Frequently Asked Questions

What is your shipping policy?

DOMESTIC

Canadian Eh? We are so grateful for your support in a Canadian company. All domestic orders under $75.00 ship for $11.00 through Canada Post. Domestic Orders over $75.00 ship for free. Free local pickup is available in Guelph, ON. ‘Local pickup’ can be selected at checkout. We will contact you once your order is ready for pick-up with the location particulars.

INTERNATIONAL

Yes, we ship to the U.S. & worldwide! International shipping fees will be calculated at checkout. With that said, international orders may be subject to local customs and duties once in their destination country. The recipient will be responsible for paying such fees, and will be responsible for the original order, and any shipping fees it may incur if the package is returned to The Gilded Collective due to additional duties and fee charges.

When will my order be shipped?

All pieces are made and shipped within 7-10 business days of purchase. During busy times of high volume, we may experience slight delays, but rest assured we are working hard to complete your order.

What size do I order?

Refer to our Size Guide for help.

Ordering for someone else? If you must take a guess, it’s best to size up. If it helps, our best selling size is a 6.5, fitting ‘most’.

What if my bracelet arrives & it’s the wrong size?

We urge you to measure your wrist and refer to the sizing guide before ordering. Don’t guess your size- just measure ok?!

Buying for a friend or loved one? Size 6.5 is our most popular size fitting ‘most’, however, for taller or more athletic builds, its safe to size up.

My Bracelet Broke, Now what?

All Gilded pieces are crafted with the highest quality stretch cord, and are made to withstand day-to-day wear, but we get it. Things happen…

The Gilded Collective does offer a re-stringing service, starting at $15.00 per piece plus shipping. Please note that a re-stringing service can only be offered if all (or the majority) of your beads are sent back to us. Please contact us at shop@thegildedcollective.com, & include your order number to get the conversation started.

What is your return policy?

Because each item is custom & made by hand to order, we do not offer refunds or exchanges. All sales are final.

How do I care for my pieces?

All Gilded Collective jewelry is made for everyday life. That mean’s you can look & feel great wearing your pieces without having to worry. From the gym, to lunch with the girls- our pieces are made for wearing, not just for looking pretty on your nightstand. Our 14k Gold Filled and Sterling Silver beads will be sweat-proof, work-proof, water-proof, & baby-proof. Jump in the lake, they’ll be fine! In the event that your pieces need cleaning, gently polish them with a soft cotton cloth to restore their lustre. It’s best to avoid direct contact with any chemicals or cremes. All of our pieces are tarnish resistant, meaning they should not tarnish if well cared for.

Since all sterling silver jewelry is subject to oxidization over time, its great practice to store any sterling silver jewelry in a closed container. To restore natural shine to sterling silver products, gentle polish with a silver polishing cloth.

Letter beads can be subject to fading if continuously exposed to chemicals or liquids. The Gilded Collective is not responsible for any wear and tear due to improper care and exposure. Please take care to avoid direct contact with perfumes, lotions, spf, hairsprays, chlorine, etc to maintain the integrity of your pieces. We do not offer refunds or exchanges for tarnished pieces, as we are not responsible for the care of the product once you start wearing it.

Are the bracelets stretchy?

Yes, our bracelets are made with a high quality resilient stretch cord. No, your bracelets should not stretch out if well cared for. We suggest that when putting them on/off, you ROLL THEM on and off. No more fussing with tricky clasps!

What is “Gold Filled” anyhow?

We’re so glad you asked. Gold Filled jewelry has changed the game in the world of jewelry! Now you can have all the bling, without the exorbitant price tag.

Gold filled jewelry is really the next best thing to solid gold, containing a legal minimum of 5% of solid 14k or 18k gold. All of our materials are ethically sourced, & when it comes to our sterling silver & gold-filled materials, we only work with Canadian & American certified products. Unlike “gold plated” jewelry, which tend to flake and tarnish quickly, gold filled jewelry contains 100 times more gold alloy than that of gold plated! The thick 14k gold layers equate to a durable piece of jewelry that will give you years of wear. Even with daily wear, gold filled items can last up to 30 years or more if well cared for. 100% solid gold will never tarnish, but because gold filled jewelry is made with a combination of gold and alloy metals, it may be subject to turn over time if subjected to chemicals or ingredients that may react to the metals.

Do you offer bundle deals?

Yes! We offer bundle discounts on a few of our favourite pieces. Please keep an eye on the site, our socials, and subscribe to our newsletter for updates on upcoming SALES and PROMOS.

How do I order wholesale?

Please contact us to discuss in more detail. We love to work with select retailers & boutiques!

Can I create a custom order?

Although, in our start-up phase, we loved experimenting with your design ideas, at this time, we are no longer offering custom designs for individual pieces. If you wish to create something unique, custom orders may be made for orders of 6 pieces or more, & may be subject to a design fee. Please contact us at shop@thegildedcollective.com to chat about custom bulk orders.